Responsable de la protection des renseignements personnelsPrivacy Officer

The person responsible for the protection of personal information at ELEKTRA is:

Alain Thibault, directeur artistique
‍104-5445 avenue de Gaspé, Montréal, QC H2T 3B2
‍info@elektramontreal.ca‍104-5445 avenue de Gaspé, Montréal, QC H2T 3B2
‍info@elektramontreal.ca], [TITLE][COMPANY NAME][ADDRESS][info@client.com]

You may contact this person with any questions regarding this policy or the exercise of your rights.

‍

Personal information we collect

As part of our operations, we may collect the following personal information:

• Your email address, so we can contact you
• Your phone number, so we can contact you
• Your full name and company name
• Any other information you choose to provide to us

In all cases, we strive to limit the collection of personal information to what is strictly necessary for the intended purposes. We do not collect personal information from minors under the age of 14.

‍

How do we collect your personal information?

We collect your personal information directly from you, with your consent, including when you:

• Contact us by email or phone
• Fill out a form on our website
• Apply for a job opening

We may also obtain information about you from third parties, with your consent or as permitted by law (for example, government agencies or other service providers).

‍

Why do we use your personal information?

We use your personal information for the following purposes:

• Communicating effectively with you
• Complying with our legal and regulatory obligations
• Managing our operations, including billing and file management
• Any other purpose authorized by law or to which you have consented

‍

Retention period

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Generally, we retain this information for 2 years following the end of our business relationship. Once this period has elapsed, your information is securely destroyed or anonymized.

‍

Website, cookies, and similar technologies

Our website uses cookies and similar technologies to ensure it functions properly and to improve your online experience. A cookie is a small text file placed on your device when you visit our site.

‍

Types of cookies used
‍

Essential cookies ‍

‍These cookies are necessary for the website to function and cannot be disabled. They do not collect any information that could identify you. Retention period: session duration or up to [X months].

‍

Analytics cookies ‍

‍These cookies allow us to understand how visitors use our site so we can improve its performance and content. The data collected is aggregated and anonymized. Retention period: up to 24 months.

Provider:
Google Analytics (USA) — https://policies.google.com/privacy

‍

Marketing cookies
‍These cookies are used to show you relevant ads based on your interests, both on our site and on other platforms. Retention period: up to 12 months.

Providers:
Google Ads (USA) — https://policies.google.com/privacy
Meta Ads (USA) — https://www.facebook.com/privacy/policy/

‍

Managing your preferences

During your first visit, a banner asks you to choose your cookie preferences. You can change these preferences at any time by clicking the Manage my cookies button at the bottom of our site.

‍

Who do we share your personal information with?

We may share your personal information with:

• Authorized employees who need access to it as part of their duties
• Service providers that help us operate our business
• Third parties when required by law or when you have consented to it

‍

Service providers

Content management and website hosting United States https://webflow.com/legal/privacy

‍AWS Hosting infrastructure United States https://aws.amazon.com/privacy/‍

Google Analytics Web traffic analysis United States https://policies.google.com/privacy

Transfers of personal information outside of Quebec

Some of our service providers are located outside of Quebec, including in the United States. Before transferring any personal information outside of Quebec, we conduct a Privacy Impact Assessment (PIA) to ensure that this information receives adequate protection in accordance with the Act Respecting the Protection of Personal Information in the Private Sector.

‍

Your rights

In accordance with Law 25, you have the following rights regarding your personal information:

• Right of access : obtain a copy of the personal information we hold about you
• Right to rectification : have inaccurate or incomplete information corrected
• Right to withdraw consent : withdraw your consent to the collection, use, or disclosure of your personal information
• Right to portability : receive your personal information in a structured, commonly used technological format
• Right to erasure : request the deletion of your personal information, subject to our legal obligations
• Right to de-indexing : request that any hyperlink associating your name with personal information be de-indexed

To exercise any of these rights, please contact our Privacy Officer (see contact details at the beginning of this policy). We commit to responding to your request within 30 days.

‍

Privacy incidents

In the event of an incident involving your personal information (unauthorized access, use, or disclosure), we commit to notifying you as soon as possible if the incident presents a risk of serious harm, in accordance with the law.

‍

Changes to this policy

We may update this policy from time to time to reflect legislative or operational changes. In the event of a significant change, we will notify you by email or by a visible notice on our website. We encourage you to check this page regularly.

‍

Complaints

If you believe that we have not respected your rights or this policy, you may file a complaint with the Commission d'accès à l'information du Québec (CAI):

Website: www.cai.gouv.qc.ca

‍Phone: 1 888 528-7741

‍

ELEKTRA
104-5445 avenue de Gaspé, Montréal, QC H2T 3B2 info@elektramontreal.ca

‍